Patient communication support
Multi-channel assistance (chat, phone, SMS, email) for assigned US telehealth programs—clear scripts, documented handoffs, and escalation when a licensed provider must respond.
For healthcare organizations
Offshore operations support for US telehealth
Amcare India is the India-based company that runs clinical operations support—patient communication, scheduling coordination, and documentation workflows—for Siya Health, a separate US physician-led telehealth practice. We also deliver physician-led care for India patients on this website.
Capabilities
What partner teams typically use us for
Scope is defined per agreement. Our people do not diagnose, prescribe, or replace your licensed clinicians—they coordinate and document so providers can focus on care.
Scheduling & care coordination
Telehealth appointment coordination across US time zones, reminder workflows, and liaison with pharmacies or labs when your protocols require it.
Documentation & administrative workflows
EHR data entry support, note transcription assistance, refill and prior-authorization routing, and professional handling of routine billing questions—within defined scope.
Night-shift coverage from India
Teams staffed on India evening/overnight hours so US daytime and evening patient activity can be covered without building a full US back-office overnight.
Compliance first
Privacy and quality are part of the operating model
US patient data requires disciplined process—not marketing slogans. We train for HIPAA awareness, restrict system access, and escalate clinical questions to licensed providers.
Business associate posture
Staff supporting US programs are trained on PHI handling under applicable business associate arrangements—not as a substitute for your own compliance program.
Access & workspace controls
Authorized systems only, secure login practices, private workspaces for patient conversations, and escalation paths for suspected incidents.
Quality monitoring
Response-time targets, documentation accuracy checks, and coaching—metrics are defined per partnership, not published as universal guarantees.
Leadership
Amcare India was co-founded by Dr. Sneh Pandey, MD and Dr. Swati Pandey, MD. Dr. Swati Pandey leads patient-facing clinical care for Amcare India in India.
Registered presence
Registered office & headquarters: 39 Mukta Vihar, Naini, Prayagraj – 211008, Uttar Pradesh, India — administrative address only. India patient clinic: Lucknow (Omaxe R2, Arjunganj). US patients book through siya.health, not this page.
Partnership inquiries
Exploring offshore MSO / operations support? Email info@amcareindia.com or use the contact form with “Healthcare organization partnership” in your message. Hiring for our clinical concierge teams is listed separately on Careers.