Patient communication
Support assigned US telehealth patients via chat, phone, SMS, and email—clear language, documented notes, and handoff when a licensed clinician must answer.
Careers
Join the Amcare India team
We hire for India patient care (telehealth + Lucknow clinic) and for clinical operations support serving US telehealth programs. Roles open in cycles—not every position is posted at once.
Featured role
Clinical Concierge Specialist / Virtual Medical Assistant
You are the coordinated first line for assigned US patient channels—scheduling, communication, and documentation support—while licensed US clinicians handle clinical decisions. This is not an India clinic front-desk role.
Scheduling & coordination
Help coordinate telehealth appointments across US time zones, send reminders, and route pharmacy or lab follow-ups per protocol.
Documentation support
Accurate EHR data entry and transcription assistance. No diagnosing, prescribing, or clinical advice outside approved scripts.
Shift
- Typical window: about 6:00 PM – 2:00 AM IST (8-hour shifts), aligned to US daytime patient activity
- Exact roster and days on duty are confirmed during hiring and may vary by program needs
Training
- Structured induction over several consecutive days (often about 3–7 days, depending on readiness)
- Covers communication workflows, documentation standards, escalation rules, and privacy expectations
- Placement on the operational roster follows successful completion of training
What we look for
- Reliable high-speed internet and a quiet, private workspace (patient information stays confidential)
- Strong written and spoken English; comfortable typing for real-time documentation
- Willingness to work evening / overnight IST shifts aligned to US daytime activity
- Comfort learning HIPAA-aware workflows, EHR tools, and escalation rules
Other areas we hire in
Clinical & physician roles
Licensed physicians and clinicians for India patient care (telehealth and Lucknow clinic) and operational clinical leadership. Include credentials in your message.
Operations & quality
Scheduling leads, training support, and quality monitoring for growing concierge teams.
Technology & product
Engineering and product roles for patient-facing systems and internal tools—healthcare compliance experience a plus.
How to apply
Email info@amcareindia.com with your CV and a short note—or use the contact form with subject Careers — Clinical Concierge (or another role). Compensation is discussed during hiring. We reply when there is a fit.